Frequently Asked Questions
1. What materials are your jewelry pieces made of?
All our pieces are crafted from high-quality materials such as 925 sterling silver, gold-plated finishes, and carefully selected stones. Each product page includes detailed material information for full transparency.
2. Will the jewelry tarnish or fade over time?
Our jewelry is designed for long-lasting wear. To maintain its shine, we recommend avoiding direct contact with water, perfume, and harsh chemicals. Proper care will help preserve the beauty of your piece for years.
3. Is your jewelry hypoallergenic?
Yes. Our pieces are nickel-free and suitable for sensitive skin. However, if you have highly reactive skin, we recommend checking the material details before purchase.
4. Do you offer worldwide shipping?
Yes, we ship internationally. Shipping times and costs vary depending on your location. You can see estimated delivery times at checkout.
5. How long does shipping take?
Standard Shipping: 5–7 business days
Fast Shipping: 2–4 business days
Please note that delivery times may vary depending on customs procedures and local courier services.
6. Can I return or exchange my order?
Yes. We offer easy returns within 30 days of delivery. Items must be unused and in their original packaging. For more details, please visit our Returns Policy page.
7. How should I care for my jewelry?
To extend the life of your jewelry:
- Store it in a dry place
- Avoid water and perfume
- Remove before showering or swimming
- Clean gently with a soft cloth
8. Is your jewelry suitable for everyday wear?
Absolutely. Our designs combine elegance and durability, making them perfect for both everyday styling and special occasions.
9. Do you offer gift packaging?
Yes. All orders are delivered in elegant packaging, making them perfect for gifting.
10. How can I contact customer support?
You can reach us via our Contact page or email us directly. We aim to respond within 24 hours.
